Network Support Engineer

About the role

In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. The company is expanding its Global Customer Support (GSC) team in the USA with additional Network Support roles.

Responsibilities

• Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
• Develop and maintain comprehensive documentation associated with the implemented network
• Manage technical testing and virtual global support via different messaging apps based on clients' location
• Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
• Troubleshoot network connectivity issues and the ability to explain resolution to our enterprise customers via email
• Provide on-demand technical support via remote and joining troubleshooting conference calls when required
• Collaborate with other network support engineers, most likely from different time zones, to solve network malfunctions

Requirements

• A good understanding of IP networking fundamentals and routing protocols
• Problem-solving skills on basic network issues
• Cisco/Juniper certifications (a great advantage but not a must)
• Knowledge of Peplink, HP Aruba switching
• Knowledge on WiFi products like Extreme or other related brands (advantageous)
• Clear and professional communication skills in English, verbally and in writing
• Spanish is very advantageous
• Proactive, adaptable, and a team player, with no problems assisting customers over the phone
• Able to work on the following schedule:
• 7:00 AM to 3:00 PM
• 9:00 AM to 5:00 PM
• Willingness to learn and take ownership of customer's issue from start to finish
• A critical thinker

Qualifications

• Experience with wireless network solutions
• Experience with IP networking fundamentals and routing protocols
• Experience with Cisco/Juniper technologies
• Experience with Peplink, HP Aruba switching
• Experience with WiFi products like Extreme or other related brands
• Strong problem-solving skills
• Excellent written and verbal communication skills in English
• Spanish language proficiency (advantageous)
• Ability to work flexible hours, including weekends and holidays
• Willingness to learn and take ownership of customer's issue from start to finish
• Ability to work in a fast-paced, dynamic environment

Skills

• Technical expertise in IP networking fundamentals and routing protocols
• Problem-solving skills on basic network issues
• Cisco/Juniper certifications (advantageous)
• Knowledge of Peplink, HP Aruba switching
• Knowledge on WiFi products like Extreme or other related brands (advantageous)
• Strong communication skills in English
• Spanish language proficiency (advantageous)
• Flexibility to work on various shifts
• Willingness to learn and take ownership of customer's issue from start to finish

Benefits

• Opportunity to enhance your professional career globally
• Many career development opportunities as the company grows and evolves
• Work in a “destination workplace” with great managers and in an ideal workplace
• Meaningful work in a tech company that is growing exponentially in a fast-paced environment

Pay

• $60,000 - $80,000 per year

Schedule

• 40 hours a week, 5 days a week
• Can include Saturdays and Sundays

Company Culture

• Wireless Logic Group is committed to diversity, equity, and inclusion
• The company aims to reflect the world's diverse voices both internally and externally to ensure success in their mission
• Employees have the chance to collaborate at unique office spaces while enjoying the convenience of working from home
• The company offers a hybrid working approach to give more flexibility on where and how they work

Contact Information

If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data, please contact us at recruitment@wirelesslogic.com.