Network Support Engineer

Key Responsibilities

• Travel to various data center locations across the U.S. to provide technical support and resolve operational issues.
• Diagnose and troubleshoot network issues, providing prompt resolution to minimize downtime with our support team.
• Configure and maintain network hardware and software, ensuring they are up-to-date and functioning correctly.
• Collaborate with other R&D team members to implement network upgrades and improvements.
• Provide technical support to end-users, addressing network connectivity issues and related concerns.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology.
• Proven experience as a Network Support Engineer or in a similar role.
• Knowledge of network protocols, systems, and hardware.
• Basic proficiency in network configuration, IP address assignment, and basic network debugging.
• Familiarity with Linux operating systems, including command-line interfaces, system administration, and network tools.
• Problem-solving skills and the ability to work under pressure.
• Strong analytical and problem-solving skills with the ability to diagnose and address equipment issues effectively.
• Strong communication skills in English and Mandarin, both written and verbal.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.