Network Support Engineer

Duration: 6+ months. Compensation: $60-70/hr. Location: On-site 1-2 days/week in Seattle, WA. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. No Vendors/3rd parties.

About the role

We are seeking an experienced Network Technical Support Engineer to provide post-launch support for a large-scale broadband network. The ideal candidate will have strong hands-on troubleshooting skills across Layer 2/Layer 3, broadband access, routing, IP, and transport networks.

Responsibilities

• Troubleshoot complex issues involving connectivity, latency, packet loss, routing, and network performance.
• Perform end-to-end fault isolation across access, aggregation, transport, IP, and customer connectivity.
• Troubleshoot VLAN, QinQ, Ethernet, ARP, DHCP, DNS, IPv4/IPv6, BGP, OSPF/IS-IS, VRF, NAT/CGNAT, and QoS.
• Analyze packet captures, logs, alarms, routing tables, interface counters, and network telemetry.
• Support broadband technologies including FTTH, GPON/XGS-PON, OLT/ONT, BNG/BRAS, RADIUS/AAA, and subscriber management.
• Lead incident resolution, root-cause analysis, and post-incident reviews.
• Collaborate with NOC, Network Engineering, Operations, Architecture, Service Assurance, and vendors.
• Develop troubleshooting procedures, runbooks, and recommendations to improve network stability.

Skills

• 5+ years of Network Engineering, Network Operations, or Technical Support experience.
• Strong production experience with L2/L3 networking, TCP/IP, routing, and broadband networks.
• Hands-on experience with network CLI, Wireshark/tcpdump, monitoring, and troubleshooting tools.
• Experience supporting large-scale, multi-vendor production networks.
• Strong analytical, troubleshooting, and communication skills.
• Python/Ansible and networking certifications such as CCNA/CCNP or JNCIA/JNCIP are a plus.