Network Support Engineer

About the role

In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base has grown significantly globally, we're expanding the Global Customer Support (GSC) team in USA with additional Network Support, being part of the larger network team.

Responsibilities

• Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
• Develop and maintain comprehensive documentation associated with the implemented network
• Manage technical testing and virtual global support via different messaging apps based on clients' location
• First line of support for our global enterprise customers through voice calls, emails and tickets
• Troubleshoot network connectivity issues and the ability to explain resolution to our enterprise customers via email
• Provide on-demand technical support via remote and joining troubleshooting conference calls when required
• Collaborate with other network support engineers, most likely from different time zones, to solve network malfunctions

Requirements

• A good understanding of IP networking fundamentals and routing protocols
• Problem-solving skills on basic network issues
• Cisco/Juniper certifications (a great advantage but not a must)
• Knowledge of Peplink, HP Aruba switching
• Knowledge on WiFi products like Extreme or other related brands (advantageous)
• Communicate clearly and professionally in English, verbally, and in writing. Spanish is very advantageous
• Proactive, adaptable, and a team player, and has no problems assisting customers over the phone
• Able to work on the following schedule: 1) 7:00 AM to 3:00 PM or 2) 9:00 AM to 5:00 PM (40 hours a week, 5 days a week which can include Saturdays and Sundays)
• The willingness to learn and take ownership of customer's issue from start to finish
• A critical thinker...

Qualifications

• Have a degree in Computer Science, Telecommunications, or a related field
• At least 2 years of experience in network engineering or support
• Experience with Peplink, HP Aruba switching, and WiFi products like Extreme or other related brands

Skills

• Strong problem-solving skills
• Excellent communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexibility to work in a dynamic, fast-paced environment

Benefits

• Opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment
• Opportunity to join a professional international team of networking solution experts
• Many career development opportunities as the company grows and evolves
• Work in a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

Pay

$60,000 - $70,000 per year

Schedule

40 hours a week, 5 days a week which can include Saturdays and Sundays

Application Instructions

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Contact Information

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and encourage diversity in our workforce.