Network Engineer (Network Support)

Responsibilities

• Support and maintain enterprise Local Area Networks (LANs), Wide Area Networks (WANs), wireless networks, and related infrastructure.
• Configure, maintain, and troubleshoot network switches, firewalls, wireless access points, and other network devices.
• Diagnose and resolve network connectivity, performance, and reliability issues.
• Maintain Palo Alto firewall environments, including security policy updates and access management.
• Perform routine network maintenance, firmware updates, patching, and hardware replacements.
• Cook up with telecommunications providers, internet service providers, and third-party vendors when needed.
• Create and maintain network documentation, diagrams, inventory records, and operational procedures.
• Assist with infrastructure upgrades, hardware refreshes, and technology implementations.
• Collaborate with systems administrators, application teams, and technical support personnel to resolve infrastructure-related issues.
• Participate in after-hours support as needed for scheduled maintenance or critical incidents.

Requirements

• Experience supporting enterprise network environments.
• Strong understanding of: - TCP/IP - DNS - DHCP - VLANs - Routing and switching fundamentals - Wireless networking - Network security best practices
• Experience troubleshooting network connectivity and performance issues.
• Experience supporting enterprise firewall environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating effectively within a team environment.
• Experience supporting Palo Alto firewalls.
• Experience using SolarWinds or similar network monitoring tools.
• Experience working with Dell server environments.
• Experience supporting PowerSchool or other ERP platforms.
• Experience supporting Mitel telecommunications systems.
• Industry certifications such as Network+, Security+, or similar.
• Strong customer service orientation.
• Excellent troubleshooting and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.
• Collaborative team player with a proactive approach to problem solving.
• Continuous learner who stays current with networking technologies and best practices.

Qualifications

• A minimum of an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Skills

• Palo Alto Firewalls
• SolarWinds
• Dell Servers
• Mitel Telecommunications
• PowerSchool ERP
• Ariba

Benefits

• Medical Insurance
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan