Network Engineer, Operations & Support

Responsibilities

• Own incident response and troubleshooting for production network issues, including fault isolation, root cause analysis, and coordinating restoration across network layers
• Execute and validate network changes, including device configurations, routing policy updates, and capacity adjustments in production environments
• Maintain accurate documentation of network topology, configurations, and operational procedures to support handoffs and audit requirements
• Participate in on-call rotations and lead operational response to network events, communicating status, risks, and mitigation plans to stakeholders
• Contribute to root cause analysis and post-incident reviews, identifying systemic gaps and driving corrective actions to reduce repeat incidents
• Partner with network engineering and deployment teams to support network builds, expansions, and migrations, validating operational readiness prior to cutover
• Identify opportunities to improve operational workflows, runbooks, and automation to increase reliability and reduce time-to-resolution
• Leverage AI-integrated workflows to accelerate diagnostics, streamline documentation, and improve operational efficiency across the team

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 6+ years of experience in production network operations, including hands-on troubleshooting of routing, switching, and transport protocols in large-scale environments
• Experience with network protocols including BGP, OSPF, IS-IS, MPLS, and Ethernet at scale
• Experience operating in on-call, incident-driven environments with accountability for restoration timelines and stakeholder communication
• Experience executing and validating network configuration changes in production environments with change management discipline
• Collaboration with engineering and cross-functional teams to align on operational priorities and communicate technical tradeoffs when evaluating changes or new deployments

Qualifications

• Minimum of 6+ years of experience in production network operations
• Experience with network protocols including BGP, OSPF, IS-IS, MPLS, and Ethernet at scale
• Experience operating in on-call, incident-driven environments with accountability for restoration timelines and stakeholder communication
• Experience executing and validating network configuration changes in production environments with change management discipline
• Collaboration with engineering and cross-functional teams to align on operational priorities and communicate technical tradeoffs when evaluating changes or new deployments

Preferred Qualifications

• Experience supporting large-scale data center or backbone network environments, including optical transport and interconnect operations
• Demonstrated ability to integrate AI tools to optimize operational workflows and drive measurable improvements in efficiency or quality
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Familiarity with network observability platforms, telemetry pipelines, and alerting frameworks used to monitor production infrastructure health
• Experience with network automation and scripting (e.g., Python, Ansible) to reduce manual operational toil and improve repeatability
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Pay

$135,000/year to $191,000/year + bonus + equity + benefits

Schedule

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.