Network Engineer, Operations & Support

About the role

Meta is looking for a forward-thinking engineering leader with technical skills in systems, tooling/automation, and network operations to join the Edge and Network Services (ENS) Operations organization.

Responsibilities

• Own and shape the operations of Meta’s next-generation edge and CDN infrastructure.
• Drive long-term process and tooling direction while also being close enough to the ground to unblock restoration issues, optimize workflows, and ensure operational performance expectations.
• Manage related programs, project budget plans, and budgets.
• Develop operations process improvement plans and transform with partner teams the improvements to scalable and automated AI-powered workflows by writing and reviewing the code to improve operational efficiency.
• Support detailed planning with management, and the reporting of all regulated controls throughout the relevant project lifecycles.
• Participate in team oncall rotation and improve issue/event escalation and emergency/incident response, including detailed after-action reviews to prevent future recurrences.
• Build cross-functional relationships and deliver results with partner teams (internally and externally) associated with all coordination, colocation operations, and compliance issues, including with vendors, contractors, and stakeholders/partners.
• Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future generation coordination products and business processes.
• Up to 15 percent travel (domestic and international).

Requirements

• Average of 7+ years of experience with network operations and/or operations leadership while supporting large-scale operations in heterogeneous network environments.
• Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic environment with limited supervision.
• Experience in implementing, maintaining the monitoring, alerting, and repairing systems for production networks in a DevOps environment.
• Strong organization/multitasking skills and ability to adapt to quickly-changing priorities with excellent communication skills (verbal and written).
• Lean Six Sigma or related certification (green belt or higher).

Qualifications

• Project Management Professional (PMP) or related certification.
• Familiarity and experience with the creation and management of Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and policies, alongside comprehensive technical and operations guidance and knowledge management practices.
• Some coding experience in Python, or a willingness to learn.
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• M.S. in Computer Science/Information Technology, Computer Engineering, Operations leadership, or a related discipline, or an equivalent mix of business process and technical experience.
• Familiarity with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, power/cooling, and facility infrastructure.
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Understanding of AI methods and tools, as well as training workloads and the demands they exert on the network.
• Knowledge of data-driven analysis and analytics applied to a full project lifecycle.
• Experience in providing technical and operational guidance to internal partners and external vendors/MSPs.

Benefits

Meta offers competitive compensation, including a range of $162,000/year to $227,000/year + bonus + equity + benefits. Individual compensation is determined by skills, qualifications, experience, and location. Meta participates in the E-Verify program in certain locations, as required by law.