Network Support Engineer

Job Responsibilities

• Provide advanced engineering support for local LAN services, including data, voice, video, and wireless.
• Serve as an escalation resource for complex LAN and wireless connectivity issues.
• Perform switchport configuration and VLAN changes; troubleshoot Layer 1 and Layer 2 connectivity issues.
• Install, configure, and support network hardware including switches, firewalls, wireless access points, and security tools.
• Conduct wireless troubleshooting and surveys using diagnostic tools such as Netscout AirCheck G2.
• Proactively identify network issues, trends, and risks and recommend corrective actions.
• Partner with Network Engineering and Corporate IT teams during outages, upgrades, and technology refreshes.
• Provide remote and on-site smart hands support for engineering initiatives as required.
• Maintain accurate documentation of network changes, procedures, and troubleshooting activities.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or a related technical field, or equivalent work experience.
• Strong understanding of Layer 2 networking concepts including VLANs, trunking, and spanning tree.
• Hands-on experience with Cisco enterprise switching platforms, including Cisco 4510, Cisco 9300, or equivalent.
• Working knowledge of structured cabling standards, including Category 6 copper and single-mode/multimode fiber optics.
• Experience supporting enterprise wireless networks.
• Strong troubleshooting, documentation, and communication skills.

Preferred

• Experience in a large enterprise or service provider environment.
• Familiarity with network monitoring and diagnostic tools (e.g., NetScout).
• Exposure to Layer 3 networking fundamentals.
• Experience supporting voice and video services over IP networks.
• Relevant industry certifications such as CCNA or equivalent.

Skills

• Network Layers
• Trunking
• Virtual Local Area Network (VLAN)
• Spanning Tree Protocol (STP)
• Cisco Technologies

Benefits

• Medical, prescription, vision, and dental insurance for eligible employees.
• 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
• Paid time off including eight observed company holidays and flex time.
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!