Network Security Technician

Primary Responsibilities

• Identify and resolve hardware and software, and network problems for clients
• Configure, Deploy, Support Next Gen Firewalls
• Provide technical remote and onsite support to clients and internal staff
• Cook up capacity, plan, and analyze customer infrastructures
• Maintain comprehensive documentation of hardware configurations, software installations, and network setups
• Provide insightful change recommendations based on documentation analysis to elevate the client experience and streamline operations

Minimum Qualifications

• Associates Degree
• Demonstrated understanding of networking, firewalls, server, and client/server technologies
• Minimum of 2+ years of industry experience
• Preferrably Industry standard certifications, CCNA, NSE, Microsoft
• Demonstrate sound judgment and technical aptitude
• Demonstrate ability to identify problems and work creatively to resolve them, considering the impact of actions on other departments and Team Members
• Demonstrate ability to respond in a flexible manner and to reprioritize work as situations change
• Demonstrate initiative to learn new skills or expand job roles
• Evaluate work and move ahead if further steps "above and beyond" should be taken
• Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups
• Ability to work in a fast-paced, operational, and team-oriented environment (including non-standard work hours)

Preferred Qualifications

• Superior customer service and communication skills
• Fortinet Suite Of Products
• Admin Knowledge of Office365 with emphasis in email security
• Datto Technologies
• Deployment and troubleshooting Windows Servers
• Knowledge of scripting
• Working knowledge of core networking technologies and protocols
• Knowledge of Cloud technologies
• Knowledge of Linux Operating systems
• Knowledge of Backup Technologies
• Working knowledge of virtualization technologies
• Knowledge of SDWAN
• Working Knowledge of Fortinet Firewalls and firewall platforms

Other Requirements

• This role leverages a flex-schedule that may involve nontraditional working hours
• Must be able to work from the Vigilant office (Cincinnati, OH) or remotely from a home office, depending on the candidate's skills and experience
• This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks