Network Control Technician

For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.

Responsibilities

• Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, MPLS, VSAT, PL)
• Utilize software and hardware tools (including but not limited to Solar Winds, Zabbix, Cisco, Juniper) to identify, diagnose, and drive resolution of problems and factors affecting network integrity
• On a regular basis, perform complex testing and analysis of all elements of the telecommunications network, including data, voice, video, and SCADA
• Apply problem-solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians, and network engineers (internal and external)
• Accurately and effectively document network troubles utilizing the current problem resolution (ticketing) system
• Ensure smooth transition of shift turnovers through verbal and written communication
• Ensure ongoing improvement through evaluation of current processes
• Maintain accurate and current contact information with supervisor and department members
• Deal with a wide variety of people and personalities with tact, courtesy, and professionalism
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
• Maintain a regular, dependable attendance and a high level of performance
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
• Work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
• May be required to carry a company-provided cell phone/pager and be available to respond during working hours and occasionally during non-working hours
• Perform other daily, weekly, and monthly duties, and special projects as assigned

Requirements

• High school diploma or equivalent experience is required
• An associate or bachelor’s degree in a telecommunications field is desirable
• Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven troubleshooting skills in the area of telecommunications and data networks
• Working knowledge of data, voice, video, and SCADA network components
• Proficient with incident tracking systems
• Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets, and information retrieval
• Must possess and maintain a valid driver's license and a driving record satisfactory to the Company and its insurers
• Must be able to perform all essential functions of the job

Skills

• Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to work schedules
• Strong analytical skills and logical thought processes, with the ability to identify and resolve complex network problems
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
• Organize and prioritize daily work, and maintain strict confidentiality
• Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels of the organization as well as external customers
• Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
• Adaptable to organizational change
• Ability to identify expectations in an employee/employer relationship
• Possess and utilize excellent customer relations skills
• Highly self-motivated with ability to perform the required and expected duties with minimal supervision

Schedule

• Overtime is required and anticipated
• 24x7x365 operation; scheduled rotating shift work; shift change may occur with little advance notice

Working Conditions

• Secured, control center environment
• Teamwork environment
• Less than 10% travel anticipated

Preferred Qualifications

• Understanding of gas pipeline monitoring helpful
• Telecommunication or IP networking-oriented certification, or progress toward certification desirable
• Experience working in a 24x7x365 environment highly desirable

About the Company

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.