Network Control Technician

Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

About the Role

L3Harris is looking for a Network Operations Metrics Coordinator who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC) that supports mission critical programs. The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of operations daily and monthly reports.

Responsibilities

• Reviews all operations service trouble ticket data on a daily basis to ensure accuracy prior to distribution of the daily report.
• Performs database push for maintenance requests and PTR reports daily.
• Reviews trouble tickets for the Weekly and Monthly “Over Service Level Agreement” (SLA) Reports.
• Produce daily, weekly and monthly reports as needed.
• Analyzes data reports to identify and resolve data integrity issues.
• Participates in projects and other tasks assigned.
• Captures and analyzes data to identify trends and patterns.
• Coordinates continuous improvement initiative ideas between personnel and management using established tools.

Qualifications

• A High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-secondary/associates degree with a minimum of 2 years of prior related experience.
• Preferred additional skills include 1-year prior experience and understanding of Metrics principles and processes, 1-year prior experience producing reports, Experienced in Microsoft Office products, Analytical skills that allow for the development of data-driven reports, Demonstrated ability to manage time and prioritize projects to meet deadlines, Ability to use Microsoft Excel to create pivot tables, graphs and charts, Strong written and verbal communication skills to effectively relate data to coworkers, Expert level experience in Microsoft Excel preferred, Prior experience with SQL database, Statistical and business metrics/performance analysis experience.

Skills

• Ability to obtain and maintain a FAA Public Trust clearance.

Benefits

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Pay

The pay range for this position is $50,000 - $75,000 annually.

Schedule

Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off.