Network Operations Center Technician (Puerto Rico)

Date Posted: 2026-07-29 | U.S. citizenship is required for this role.

About the role

The Network Operations Center (NOC) Technician is an established and productive contributor responsible for autonomously monitoring and maintaining network and infrastructure systems. The technician works with limited supervision and influences others through clear communication of policies and best practices.

This position is remote, but the successful candidate must be currently living in Puerto Rico. Employees may be expected to travel to the Santa Isabel site location as needed. Work instructions are available in English only.

Responsibilities

• Independently monitor and analyze network performance across diverse systems.
• Perform advanced troubleshooting to resolve complex incidents before escalation.
• Provide detailed technical documentation and recommended actions.
• Contribute to process improvements within the NOC environment.
• Support larger, moderately complex operational projects and service initiatives.
• Collaborate with engineering, security, and operations teams to drive service reliability.
• Explain policies and system behaviors to team members and customers.

Requirements

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience working with networking technologies, protocols, and monitoring tools.
• Experience working with enterprise systems, programs, and procedures.

Qualifications We Prefer

• Certifications such as Network+, CCNA, or similar.
• Ability to analyze issues across multiple systems or domains.

Benefits

• Competitive compensation and robust total rewards package.
• Healthcare, wellness, retirement, and work/life benefits.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance and child/adult backup care.