Network Operations Center Specialist (Puerto Rico)

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

About the role

This position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico as a Network Operations Center (NOC) Specialist. The role is a seasoned professional responsible for managing complex network monitoring and incident response activities. This role may lead small projects or operational processes, provide coaching to junior team members, and implement improvements to enhance NOC performance. The specialist operates with autonomy, leveraging advanced expertise to resolve complex, multi-domain issues and influence operational standards.

This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. Work instructions are available in English only.

Responsibilities

• Lead the monitoring, analysis, and resolution of advanced or cross-system network issues.
• Manage and improve operational processes and small projects within the NOC.
• Collaborate closely with network engineering, security, service desk, and operations teams.
• Maintain up-to-date knowledge of network technologies, tools, and standard operating procedures.
• Follow established escalation paths and adhere to service-level agreements (SLAs).
• Support 24/7 operations, potentially including nights, weekends, holidays, and on-call rotations.
• Develop enhancements to tools, processes, or procedures to improve service performance.
• Reference written work instructions for guidance with daily job activities.

Requirements

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 3+ years of experience working with network infrastructure, routing/switching, security tools, and monitoring systems.
• Experience leading small projects or initiatives.

Qualifications

You Must Have:

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 3+ years of experience working with network infrastructure, routing/switching, security tools, and monitoring systems.

We Prefer:

• Professional certifications such as CCNA, CCNP, or equivalent.
• Strong analytical skills across multiple specialties or technologies.

Benefits

• Competitive compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance and child/adult backup care.