Network Operations Center Specialist

Job Duties

Maintains a wide variety of information and network systems including, but not limited to, telecommunication circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications using diagnostic programs on networks to pinpoint problems and monitor overall network health.

Isolates potential security vulnerabilities and provides data analysis to assist in incident resolution. Performs complex troubleshooting, fault isolation, root cause analysis, and incident management supporting IP networks and network hardware, ethernet, switches, routers, digital signaling, circuits, and related items/equipment.

Solves outages by isolating programs and escalating to appropriate technical personnel. Notifies users and vendors of change management, issues, outages, and remediation status. Responds to Tier 1 Level and limited Tier 2 Level Service Desk requests for technical support from state users. Prioritizes incidents in accordance with agency business requirements, OCIO policies and operational impact. Documents all actions in accordance with standard policies and procedures.

Creates and maintains reports on usage of bandwidth, utilization of servers, uptime/downtime, and other crucial elements. Performs basic systems testing and operational tasks which may include installation of patches, network connectivity testing, script execution, etc. Develops and documents standard operating procedures for use by Network Operations Center staff including development of processes to ensure consistent execution of repeatable tasks.

Requirements / Qualifications

• Associate degree in computer science, information technology, or relevant field.
• Three years experience working in a Service Desk or Network Operations Center with networking equipment and protocols environments.
• Experience may be substituted for education on year-for-year basis.
• Regular and Reliable attendance is required.

Knowledge, Skills and Abilities

• Knowledge of: IT network design, planning, and analysis; server operating systems and network devices; network monitoring systems and cyber security; business continuity and technology recovery principles and processes.
• ITIL Service Management and Change Management.
• Leverage Lean Six Sigma.
• Skills in: diagnosing and resolving complex network switching and routing issues; using network monitoring and management tools in a large scale environment; troubleshooting infrastructure problems/risks.
• Ability to: troubleshoot with capture tools and network protocol analysis; define and create process documentation; communicate technical concepts to non-technical employees; manage and prioritize multiple incidents with potentially competing priorities; effectively communicate over the phone, via email, IM, mass notification and in person; serve as technological resource to others; make independent decisions after evaluating numerous alternatives; effectively and consistently provide customer service and satisfaction.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.