Network Operations Center Technician
OPTK Networks · Lincoln, NE · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
The Network Operations Center Technician position is a key role within the Company’s Operations Department. This individual will provide Level I and potentially some Level II troubleshooting, network management, and technical assistance in the areas of optical transport, Internet, and IP-based networks. They will also interface directly with customers.
Responsibilities
- Serve as the first point of contact for customers, partners, and vendors in the event of an outage
- Proactive network alarm monitoring of the entire network, including Tier 1 monitoring and troubleshooting for a regional fiber optics company
- Analyze data to resolve network problems
- Able to professionally, promptly, and consistently keep all stakeholders informed
- Provide documentation, notation, and updates from start to finish of opened tickets
- Effectively and regularly communicate outages to other departments, vendors, and customers
- Works closely with the Engineering Department and partner companies during maintenance windows
- Perform inventory duties
Career growth opportunities
- Engineering
- Network Technician
- Outside Plant
- Coordinate projects with other teams
Qualifications
- Above average written and verbal communication skills
- Ability to organize and prioritize multiple tasks/assignments
- Customer-facing communication required
- Willingness to increase network knowledge
- Ability to professionally resolve customer complaints and escalation issues
- Good time management skills
Benefits
Work Location: In Office - This is not a remote or work-from-home position
College students are encouraged to apply
Must have a valid driver's license