Network Operations Center Technician
About the role
Are you someone that enjoys helping people with their technical problems and coming up with solutions? Our NOC center in Las Vegas, NV is looking for an enthusiastic and detail-oriented NOC Technician join this rockstar team. In a 24/7 environment, there is always something going on and a friendly face ready to help. This role allows the opportunity to talk to anyone and everyone whether it be internal employees or external customers.
Responsibilities
- Answer customer calls, create tickets, and perform initial triage for issue resolution
- Determine customer impact and urgency of issues
- Escalate or assign tickets to the appropriate team members or engineers when needed
- Own tickets until closure and communicate updates as needed
- Notify internal employees and external customers of any outages
Requirements
- Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience
- Network certification (i.e. CCNA)
- Network Monitoring Center experience is a big plus
- Wifi Network support experience is a big plus
- Distributed Antenna System (DAS) experience is a plus
- Excellent communication skills
About us
At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.
Benefits
- Annual Bonus
- Learning and development opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
Pay
Hourly Pay: $28 - $33
Schedule
1pm - 10pm PT Tuesday-Saturday (subject to change); variety of shifts available with consistent scheduling where possible