Network Operations Analyst I-2

Responsibilities

• Monitor and identify problems, variances, and needs within given guidelines and report them appropriately.
• Collect, analyze, interpret data, and summarize data.
• Test and evaluate operation of equipment or process conditions applying established procedures.
• Report and repair faults and escalate when necessary while analyzing and recommending improvements.
• Undertake preparatory checks or maintenance.
• Provide operational support by performing prescribed continuous integration activities (sharing, testing and building) using existing systems and protocols.
• Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
• Resolve operational issues and questions as they arise, to support others in delivering their duties.
• Contribute to reviewing existing operations in own area of work, and support in generating new ideas to assist in identifying continuous improvements.
• Support the performance of routine website/applications software tests and the answering of user emails to monitor, diagnose, and correct performance issues.
• Perform basic tasks related to root cause analysis, such as data entry, record keeping, and basic issues investigation.
• Implement disaster recovery and contingency plans to protect company data.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.
• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing to support the day-to-day infrastructure and networks.

Qualifications

• Monitors computer networks.
• Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
• Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
• Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Sets up and maintain operating systems.
• Manages and administers wide area networks (WANs).
• Manages and administers local area networks (LANs).
• Installs, sets up, configures, and manages software and environments.
• Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
• Designs, executes and reports on systems/service tests to ensure that an application functions as specified in the requirements.

Skills

• Monitors computer networks.
• Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
• Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
• Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Sets up and maintain operating systems.
• Manages and administers wide area networks (WANs).
• Manages and administers local area networks (LANs).
• Installs, sets up, configures, and manages software and environments.
• Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
• Designs, executes and reports on systems/service tests to ensure that an application functions as specified in the requirements.

Benefits

• Competitive Wages & Paid Time Off
• O’Reilly Auto Parts Stock Purchase Plan & 401k with Employer Contributions
• Total Compensation Package including Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Pay

• Competitive Wages

Schedule

• Full-time