IT Network Analyst II

About the role

Audubon is seeking an IT Network Analyst II to join the team in the Houston, TX Office, reporting to the IT Network Infrastructure Manager and supporting a broad and dynamic network environment. The role will be responsible for advanced troubleshooting, configuration, and maintenance of the enterprise network infrastructure, ensuring high availability, robust security, and optimal performance across all locations.

Responsibilities

• Respond to and resolve escalated network-related incidents and service requests from Level 1 and the Service Desk
• Proactively monitor, analyze, and report on network performance and availability using leading tools (e.g., OpManager, FortiAnalyzer, OpsRamp)
• Perform advanced maintenance, firmware upgrades, and patch management on all network devices: Fortinet firewalls, NAC appliances, SD-WAN devices, layer 2/3 switches, wireless access points, and supporting hardware
• Configure and optimize LAN/WAN, VPNs, VLANs, SD-WAN, and other network services to ensure seamless connectivity for all offices and remote workers
• Support and implement new networking solutions, including cloud networking in Azure, and contribute to the continuous improvement of the network design and security posture
• Maintain comprehensive and up-to-date network documentation, including topology diagrams, configuration standards, and inventory records
• Assist in designing, reviewing, and applying network security measures: firewall rule changes, ACLs, segmentation, and regular monitoring for suspicious activity or vulnerabilities
• Collaborate with vendors, service providers, and project teams for troubleshooting, new deployments, and escalated support
• Participate in disaster recovery, business continuity planning, and regular testing of network resilience
• Provide mentorship and technical guidance to Level 1 IT staff; assist in staff cross-training as needed
• Participate in scheduled on-call rotation (approximately bi-weekly); respond to after-hours and weekend support escalations when required
• Travel to branch sites (U.S. and occasional international) for project deployments, troubleshooting, and support—approximately 15% of the time

Requirements and Qualifications

The ideal candidate will have a Bachelor’s degree in Information Technology, Computer Science or similar degree with relevant experience, and 2 to 5 years of hands-on experience in enterprise network administration or networking infrastructure support.

• Strong knowledge and experience with Fortinet (FortiGate firewalls, FortiNAC, SD-WAN), and HP/Aruba switching environments
• Proficient with TCP/IP, DNS, DHCP, VPN, VLANs, BGP/OSPF routing, and wireless networking
• Understanding of cybersecurity best practices for enterprise networks
• Preferred: Experience with Azure networking, cloud integration, or hybrid cloud environments
• Industry certifications (CompTIA Network+, Fortinet NSE, Cisco CCNA, or similar)
• Experience supporting Windows servers
• Scripting/automation skills (PowerShell, Bash, or equivalent)
• Experience in a multi-site, industrial, or EPC (engineering/construction) environment

Skills

• Excellent analytical and troubleshooting skills; resourceful and solutions focused
• Strong verbal and written communication; able to explain complex issues to technical and non-technical staff
• Self-motivated and able to work independently or collaboratively within a distributed team
• Professional, customer-oriented, and committed to continuous learning and improvement
• Willingness to adapt to new technologies and changing business needs
• Ability to work outside standard business hours and respond to critical incidents after-hours and weekends