Network Intern VOIP Technician - Information Technology Division

About the role

The Network VOIP Intern will support the Texas Department of Transportation's statewide Phone Modernization Initiative. This role will work closely with Network, Telecom, Inventory, and Field Support teams to assist with the planning, coordination, tracking, and execution of efforts to streamline desk phones across the agency.

Responsibilities

• Review and update phone cutsheets to ensure inventory records accurately reflect current business needs and approved phone assignments.
• Partner with site contacts and business representatives to gather information, track responses, and support decision-making related to phone retention and removal activities.
• Support project planning, status tracking, reporting, and coordination activities to help ensure successful execution of the statewide phone reduction initiative.
• Aid in tracking recovered devices, updating inventory records, and supporting asset accountability throughout the project lifecycle.
• Monitor phone-related service requests and work activities, ensuring information is documented, tracked, and communicated to project stakeholders.

Requirements

• Education: Must be a student in high school or other educational institution or accepted into a college, university or educational institution.
• Other Conditions: Must be at least 16 years of age, a student currently enrolled in high school or any institution of higher education to include a trade/vocational school.
• Employees at least 18 years of age with valid driver's license may be assigned driving duties and may use power tools.

Qualifications

• Competencies: Research and analysis methodologies Maintaining effective working relationships with others Collecting, sorting and compiling data Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency Using standard office equipment Using computers, applicable programs, applications, and systems Maintaining a safe and effective working relationship with others Follow verbal and written instructions Follow applicable safety standards, practices and procedures Protects sensitive and confidential information Physical Requirements and Working Conditions: Subject to environmental conditions; protection from weather but not temperature changes Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs Sitting - prolonged periods of time Standing-prolonged periods of time Repetitive Motion-substantial movements of the wrists, hands, and/or fingers Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading Conditions of Employment: Please read the Standard Conditions of Employment (TxDOT) for all positions.

Benefits and Perks

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

Help Modernize Communications Across Texas!

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)