Network Infrastructure Technician I

About the role

This role supports the daily operation and reliability of Switch data center network infrastructure. You handle hands-on installation, testing, and troubleshooting of structured cabling and related hardware, following defined procedures and safety standards. Your work helps keep customer and internal network environments stable, documented, and ready for use.

Responsibilities

• Install, terminate, label, and maintain copper, fiber, and coax cabling, including patch panels and cable management.
• Build and modify cable support systems such as ladder rack, tray, J-hooks, and related hardware.
• Install and replace field-replaceable units such as drives, memory, optics, and power components.
• Perform basic hardware setup and access using terminal tools.
• Test cabling using standard tools and document results.
• Create and maintain design layout records for completed work.
• Respond to routine alerts and issues, follow escalation procedures when needed, and document all actions in ticketing systems.
• Escort vendors and support on-site customer activities as required.

Requirements

• 1–2 years of experience in telecom, data center operations, or IT support.
• Working knowledge of CAT 3, CAT 5, and CAT 6 cabling, plus single-mode and multi-mode fiber.
• Basic understanding of ANSI and TIA/EIA cabling standards.
• Ability to troubleshoot layer 1 connectivity and basic hardware issues.
• Experience using ticketing systems to track and document work.
• Comfort working scheduled shifts in a 24/7 operating environment.

Preferred

• CompTIA A+, Network+, or Security+ certification.
• Experience with terminal access tools such as PuTTY, SSH, or similar.
• Familiarity with data center hardware such as switches, routers, PDUs, and related equipment.

What You’ll Bring

You follow procedures closely and understand why consistency matters in a mission-critical environment. You communicate clearly and directly with teammates, customers, and vendors. You manage your tasks, document your work, and close the loop without being reminded. You ask for guidance when needed and escalate issues using sound judgment. You contribute to a dependable team culture by showing up prepared and accountable.

What We’re Looking For

You follow procedures closely and understand why consistency matters in a mission-critical environment. You communicate clearly and directly with teammates, customers, and vendors. You manage your tasks, document your work, and close the loop without being reminded. You ask for guidance when needed and escalate issues using sound judgment. You contribute to a dependable team culture by showing up prepared and accountable.

Why Switch?

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!