Infrastructure Technician I

Responsibilities

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.

Requirements

• CompTIA A+ or Microsoft Certification or equivalent experience a plus.
• Excellent customer service skills.
• Attention to detail; Excellence in quality of work.
• Able to identify difference between and resolve hardware and software issues.
• Network troubleshooting basics.
• Advanced Knowledge of Microsoft Windows 10 Operating Systems.
• Advanced Knowledge of Microsoft Office Products.
• Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server).
• Knowledge of mobile device configuration.
• Knowledge of installing and managing antivirus software.
• Able to work independently and efficiently manage time.
• Excellent written and verbal communication skills.

Qualifications

High School diploma or equivalent required. Degree in Information Technology preferred.