Infrastructure Technician I

About the role

Set-up, deliver and install personal computers, telephones, networking, and peripheral equipment using established and defined procedures and processes. Perform preventative maintenance on voice and data communication systems and associated hardware maintaining accurate documentation. Actively participate in Safety and Environmental programs, ensure MIS policy compliance and site operational goals. Perform voice, network, and PC and basic wireless troubleshooting to isolate and diagnose infrastructure problems. Perform other duties as required.

What You Bring To Freeport

• Two (2) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance, and repair
• Demonstrated technical expertise in the installation, repair and maintenance of PC hardware, software, printers, fax machines and telephone handsets
• Ability to effectively analyze, troubleshoot and diagnose issues with computers, peripherals, cellular and voice systems
• Basic understanding of networking concepts, protocols and technology including wireless networking equipment
• Basic knowledge of voice systems (PBX/VoIP)
• Skill in effective communication, both verbal and written
• Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates
• Must be customer service-oriented and possess good organizational skills
• Ability to develop and maintain awareness of occupational hazards and safety precautions
• Skilled in following safety practices and recognizing hazards

Preferred Qualifications

• High School diploma or GED
• A+ Certification
• Network+ Certification

Pay

$28.00 - $38.00/hour, based on experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance.

Benefits

• Affordable medical, dental and vision benefits
• Company-paid life and disability insurance
• 401(k) plan with employer contribution/match
• Paid time off, paid sick time, holiday pay, parental leave
• Tuition assistance
• Employee Assistance Program
• Discounted insurance plans for pet, auto, home and vehicle
• Internal progression opportunities

Schedule

Employees may be required to work a non-standard schedule, which may include shift work (other than day shift) at a 24/7, 365-day operation, including weekends, holidays, rotating shifts and scheduled or unscheduled overtime as business dictates.