Network Infrastructure Technician I

About the role

The Role: Network Infrastructure Technician I

Responsibilities

• Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems.
• Cover physical installation of various circuits.
• Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
• Effectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to: Standard datacenter infrastructure hardware such as PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment.
• Utilize remote terminal interfaces.
• Hard drive installation and replacement.
• RAM installation and replacement.
• Utilizing remote terminal interfaces.
• Create design layout records (D.L.R.) for all installations within a web-based environment.
• Execute standard cable testing procedures.
• Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.
• Interpret, investigate and remediate mission critical alerts.
• Provide exceptional service to all customers and vendors in a fast-paced environment.
• Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility.
• Effectively coordinate, interact and perform troubleshooting actions with customers.
• Understand and execute appropriate escalation and notification procedures using sound judgment.
• Accurately document all actions, events and corresponding time allocated for tasks.
• Possess ability to utilize and navigate various ticketing and project tracking systems.
• Create and distribute scheduled company notifications via ticketing system.
• Provide routine feedback on existing departmental processes.
• Work in a team environment and communicate with customers in a professional manner.

Requirements

• 1-2 years of experience in Telecom industry or Information Technology discipline.
• CompTIA (A+, Network+, Security+) certification.
• Willingness to prioritize required OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher and HazMat Training.
• Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.).
• Knowledge of CAT 3, CAT 5 and CAT 6 cabling functions and specifications.
• Knowledge of Single-mode and Multi-mode fiber functions and specifications.
• Basic knowledge of power systems including but not limited to PDU’s, Fuse alarm panels.
• Understanding of various network topologies.
• The ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices.
• Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events.
• Comfortable with Field Replaceable Units (FRU’s) on multiple hardware platforms and familiar with all media types.
• Efficiently interact with computing systems.
• Able to navigate and effectively utilize ticketing systems.
• Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documenting/tracking incidents within ticketing system(s).
• Computer literate with an emphasis on Microsoft Office Suite.
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH).
• Must be adaptable to shift scheduling to meet demand of 24/7/365 operations.
• Able to work in a team environment and communicate with customers in a professional manner.
• Able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
• Able to accurately communicate both written and verbally, complex issues using easy to understand terminology.
• Possess demonstrated problem solving skills.
• Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously.
• Possess basic typing, email and computer skills.
• Able to recognize and manage confidential information.
• Able to follow established safety practices and procedures in applicable situations and related work functions.
• Able to frequently safely lift and/or move up to 70 pounds and occasionally lift and/or move up to 500 pounds and utilize lifting/lowering device.
• Able to occasionally work at heights and confined spaces.
• Able to regularly work in areas with hotter and colder temperatures than a normal office environment.
• Able to regularly stoop, kneel, and crouch for long periods of time.
• Able to safely transport, ascend and descend ladders.

Qualifications

What You’ll Bring

Skills

Innovators & Builders – You see challenges as opportunities and thrive in uncharted territories.
High-Performance Thinkers – You have a relentless drive for excellence and a passion for pushing the envelope.
Integrity-Driven Leaders – You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you.
Tech Pioneers – You understand the power of technology to change the world and want to be at the forefront of that transformation.

Benefits

Why Switch?