Network Technician I

Responsibilities

• The patching cabling between network equipment and customer’s network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer’s associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer’s network as directed
• Aid in carrier testing of circuits
• Aid in facilities efforts
• Power and uninterruptable power supply (UPS) restoration
• Water problems, Emergency cooling restoration, Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets.
• Must be able to perform rack and stack activities.
• Must be able to safely lift heavy objects.
• Understand cable patching processes and procedures.
• Have a basic knowledge of data communications networking.
• Be able to assist in troubleshooting issues.
• Understand network terminology.
• Be familiar with IP phones.
• Be able to program Cisco phones.
• Be able to install Avaya phones.
• Be able to troubleshoot Avaya and Cisco phones.
• Have good interpersonal communications skills.
• Be able to explain technical issues in a way the customer will understand an issue.
• Be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution.
• Must have 5 years of experience in data communications.
• Must have a basic knowledge of Cisco Phones, switches and routers.
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required.