Network Engineer I - OSC 1st shift

About the role

At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As a Network Engineer I-OSC, you will primarily support internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. This position is part of the Operations Service Center, a 7 x 24 x 365 organization, requiring shift work on either a Sunday–Thursday or Tuesday–Saturday schedule.

Responsibilities

• Be part of a 24x7x365 Operations Service Center and be flexible in availability as needed.
• Develop and maintain a thorough knowledge of assigned tasks, functional areas, or projects.
• Manage assigned tickets to ensure SLA compliance and customer satisfaction.
• Deliver customer-focused support through phone calls and ticket-based communications.
• Troubleshoot network port, HSRP, and OSPF configuration issues.
• Conduct firewall rule changes and understand prefix and access lists.
• Read and comprehend traceroutes.
• Monitor alerts on the alert board and conduct basic troubleshooting.
• Create A, C, and MX records using basic knowledge of DNS.
• Maintain/troubleshoot VPNs and check Phase 1 and Phase 2.
• Triage and escalate tickets according to QTS policy.
• Oversee new and existing equipment, hardware, and software upgrades.
• Administer all network equipment—switches, routers, firewalls, and associated software.

Requirements

• BS degree in Computer Science, Management Information Systems, Engineering, or other related field, or equivalent professional experience.
• Three or more years of progressive IT engineering experience.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
• Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Solid understanding of security and network/distributed computing concepts.
• General experience with DDoS and traffic mitigation techniques.
• Working knowledge of networking technologies, concepts, and industry trends.
• Proficient in analysis, troubleshooting, problem-solving, testing, re-creating, and resolution.
• Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware.
• Familiarity with network monitoring and analysis tools.
• US Citizenship for this position is required by law due to federal customer contracts.

Preferred Qualifications

• Two or more years of experience with a service provider, preferably in a Data Center environment.
• Experience working in a NOC environment.
• Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.).
• Familiarity with NSX virtual networking.
• Familiar with Juniper network devices with the ability to navigate Junos.
• Knowledge of ITIL.
• Familiarity with ServiceNow.
• Working knowledge of BGP and OSPF.
• Proficient with IP subnetting.

Skills

• Ability to communicate effectively with clients, vendors, and colleagues.
• Orderly documentation, time management, and planning skills.
• Excellent written and oral communication, problem-solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills.
• Ability to learn and apply new technology and methodologies in a distributed environment.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, and paid volunteer days.
• Employee assistance program.