Network Engineer II - OSC (M-F 1st Shift)

About the role

As a Network Engineer II in the Operations Service Center (OSC), you will primarily support internal and customer physical and virtual networking, as well as firewall management. This role requires a fundamental understanding of networking specialties, including automation, and a commitment to continuous technical and professional growth. The OSC operates 24x7x365, so shift work is required.

Responsibilities

• Be part of a 24x7x365 Operations Service Center and remain flexible in availability as needed.
• Troubleshoot and support networking concepts and protocols such as: BGP, OSPF, VLAN/PVLAN, STP, HSRP/VRRP, IP sub-netting, and routing while expanding your knowledge of advanced technologies.
• Configure, test, and troubleshoot platforms like ASR 9000 and Nexus 7000–9000 series.
• Engineer and test DDoS and traffic mitigation techniques and solutions.
• Demonstrate current industry knowledge in peering/IX/NAP management, network architectures, security protocols, and network scaling.
• Work with Cisco routing and switching platforms, including Catalyst 6500/7600, ASR 9000, and Nexus.
• Manage assigned tickets to ensure SLA compliance and customer satisfaction.
• Troubleshoot network port configuration issues.
• Understand prefix and access lists, and interpret traceroutes.
• Create A, C, and MX records using basic DNS knowledge.
• Maintain and troubleshoot VPNs, including checking Phase 1 and Phase 2.
• Triage and escalate tickets according to QTS policy.
• Conduct firewall rule changes.

Requirements

• BS degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience.
• Five or more years of progressive IT engineering experience.
• Three or more years of professional network engineering experience.
• Solid proficiency with at least two of the following protocols: BGP, OSPF, HSRP, EIGRP, MPLS.
• Solid understanding of anti-DDoS and IPS/IDS solutions.
• CCNA certification (or equivalent).
• US Citizenship (required by law due to federal customer contracts).

Preferred Qualifications

• Two or more years of experience with a service provider, preferably in a data center environment.
• CCNP certification.
• Experience working with network security components such as firewalls, VPNs, load balancers, and IPS/IDS.
• Advanced skill level with Cisco iOS, iOS-XR, and/or Nexus OS (NX-OS).
• Hands-on experience configuring, testing, and troubleshooting Cisco routing, switching, and security platforms like Catalyst 6500/7600, Nexus 9000/7000, and ASR 9000.

Skills

• Strong communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Excellent written and oral communication, problem-solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong interpersonal skills with the ability to interface at all levels of the organization.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Bonus or commission eligibility for every employee.
• Generous PTO, paid volunteer days, and floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually, with holiday compensation when worked.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave for primary and secondary caregivers.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for employee dependents.
• QTS Crisis Fund.
• Wellness program.
• Tuition reimbursement program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Employee assistance program.