1st shift Network Technician

About the role

Join our dynamic team as a Network Operations Support Technician supporting the State of Alabama’s LAN/WAN networks. This full-time, on-site role involves monitoring and maintaining critical network systems, including point-to-point, wireless, VPN, and campus networks for voice and data circuits. Participate in a rotating 24/7 shift schedule, including weekends and holidays, with a primary shift from 8 a.m. to 4 p.m. for a 10-day cycle. You will be responsible for promptly responding to network alarms, updating incident records, analyzing network reports to troubleshoot issues, and collaborating with technical support teams to ensure service reliability.

Responsibilities

• Maintain and monitor LAN/WAN networks
• Respond to and troubleshoot network alarms
• Update incident records and analyze network reports
• Collaborate with technical support teams to ensure service reliability

Requirements

• Minimum 1 year of experience supporting LAN/WAN networks
• At least 1 year of call center or service desk experience
• Strong customer service and communication skills
• Knowledge of voice and data circuits and troubleshooting
• Experience with incident ticketing systems such as ServiceNow or Remedy
• High School Diploma or GED (required)
• Prioritize: CompTIA Network+ Certification

Qualifications

High School Diploma or GED (required)

Skills

• Network troubleshooting
• Incident management
• Customer service
• Communication

Benefits

Competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and support from a dedicated team who will advocate for you every step of the way.

Pay

$20.00/hour

Schedule

Rotating 24/7 shift schedule, including weekends and holidays, with a primary shift from 8 a.m. to 4 p.m. for a 10-day cycle.

About Seneca Resources

Seneca Resources is a trusted career partner providing opportunities that help professionals grow their careers while making an impact. We invest in your success, celebrate your achievements, and connect you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.