Network Operations Support Technician (1st Shift)

Key Responsibilities

• Monitor network alarms, alerts, and fault conditions to ensure continuous service availability.
• Support and maintain LAN/WAN networking environments, including point-to-point, wireless, campus, VPN, voice, and data circuits.
• Analyze network performance data, reports, databases, and dashboards to identify equipment, connectivity, or service issues.
• Create, update, and maintain incident tickets, service requests, change records, configuration items, and resolution documentation using an IT service management system.
• Initiate and track trouble reports while coordinating with technical support and maintenance personnel to ensure timely resolution.
• Research and troubleshoot network, circuit, and connectivity issues.
• Document network events, resolutions, and operational procedures accurately.
• Provide excellent customer support while communicating issue status and resolution progress.
• Participate in shift turnover activities to ensure seamless operational support.

Required Qualifications

• A High School Diploma or GED.
• Minimum one (1) year of experience supporting or maintaining LAN/WAN networks.
• Minimum one (1) year of service desk, help desk, technical support, or systems analysis experience.
• Knowledge of voice and data circuits and basic troubleshooting practices.
• Experience using incident or ticket management systems such as ServiceNow, Remedy, or similar platforms.
• Strong customer service, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications

• CompTIA Network+ certification.
• Experience within a Network Operations Center (NOC) environment.
• Familiarity with network monitoring tools and performance reporting systems.

Work Schedule

Full-time, onsite position. Training conducted during day shift hours (8:00 AM - 4:00 PM). Rotating schedule includes alternating weekends, holidays, and extended shift coverage as part of a 24/7 operations team.

Additional Information

• Contract-to-hire opportunity.
• Candidates must be able to work onsite; remote work is not available.
• Successful completion of required background screening is required.
• Position offers the opportunity for long-term employment based on business needs and performance.

Benefits

• 40 hours paid time off.
• Medical insurance contributions.
• Dental, vision, and our 401k retirement savings plan available.