Network/Customer Support.

Duties

• Acts as liaison and provides technical guidance, analysis, advice, and assistance on the DLA network environment and networks in general.
• Serves as IT Project manager for DLA Enterprise projects, including acting as technical advisor, analyzing customer requirements, and evaluating, monitoring, and ensuring compliance with federal laws and regulations.
• Develops project plans, including budgeting, coordinating project teams, tracking progress of projects, reporting progress to DLA management, and conducting In-Process Reviews (IPRs).
• Plans, schedules, and participates in network hardware/software testing, deployments, implementations, and service allocations as liaison.
• Develops, modifies, and conducts tests, analyzes the results, and makes recommendations on solutions and improvements based on the results of those tests.
• Coordinates efforts in isolating, analyzing, identifying, and resolving network operations problems requiring level I support.
• Participates in research and investigations into technological developments supporting secure network management.

Requirements

• Must be a U.S. citizen.
• Tour of Duty: Set Schedule.
• Security Requirements: Critical Sensitive with Secret Access.
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt.
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized.
• Bargaining Unit Status: No.
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities.
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Information Operations, J6.
• Physical Required: Yes.
• Emergency Essential Position.
• Valid US driver's license.

Qualifications

To qualify for an IT Specialist (NETWORK/CUSTSPT), your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Analyzes and translates customer requirements into project goals.
• Manages IT enterprise projects including developing project plans, budgeting, negotiation for resources, monitors progress, and ensures compliance with rules and regulations.
• Conducts and analyzes network tests to isolate problems and make recommendations to improve effectiveness and resolve long term and short term issues.
• Provides technical guidance, analysis, and advice on the conception, design, development, testing, and implementation of network systems and solutions.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Demands

The work is primarily sedentary, although some moving, bending, and lifting computer/network equipment (Central Processing Units, printers, monitors, Uninterruptible Power Supplies, etc.) in excess of 50 lbs. may occasionally be required in order to inspect, install and/or test personal computers, servers and network equipment (i.e., printers, switches and modems).

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional Information

As required by 5 C.F.R. 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. 1194).

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants.

Drug-Free Workplace Policy: The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability to successfully pass, or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

This response is AI-generated, for reference only.