Customer and Network Support Technician

Primary Duty

• Installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.

Examples Of Job Duties

• Monitor the network and resolve customer service trouble issues.
• Manage and communicate with customers regarding resolved issues.
• Use various systems and tools to isolate customer trouble and resolve or escalate issues to appropriate Tier III resources.
• Operate the Alaskan Network Operation Center.
• Resolve Tier II support escalations for ACS products and services.

Minimum Education And Experience Required

• A high school diploma.
• A valid driver's license.
• Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
• May require vendor specific training and/or certifications.
• May require a Medical Certification or a CDL for duties performed outside of Anchorage.

Certifications And Licenses Required

• Pass a pre-employment suitability assessment.
• Pass a DOT or non-DOT drug test, depending on position.
• Network Technicians outside of Anchorage may require a Medical Certification or a CDL.