Network Support Technician

About Our Client

The organization operates in the IT and network support sector, addressing the need for reliable, onsite technical assistance within enterprise data center environments. It provides critical support to remote network engineering teams through frequent deployment and maintenance activities across multiple locations.

About the Opportunity

The Network Support Technician role is designed to offer hands-on technical support directly at data centers, ensuring network reliability and operational efficiency. This position is vital for facilitating network troubleshooting, equipment access, and infrastructure upgrades, directly impacting the effectiveness of network operations across the company’s data centers.

Responsibilities

• Provide onsite technical support for remote network engineering teams.
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware.
• Verify VLAN configurations and assist with wireless connectivity troubleshooting.
• Check switch and router connections, cabling, ports, and device status.
• Provide console access to network equipment using appropriate cables and tools.
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities.
• Diagnose and resolve technical issues while minimizing operational downtime.
• Communicate findings, progress, and resolutions clearly to remote technical teams.
• Maintain accurate documentation of onsite activities and completed work.
• Travel frequently to assigned data centers based on project requirements.

Requirements

• Minimum of 5 years of experience in onsite IT or network support.
• Hands-on experience supporting enterprise network environments.
• Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting.
• Experience using laptops with Ethernet, Wi-Fi, and console connectivity.
• Ability to work independently in fast-paced and travel-intensive environments.
• Strong communication, coordination, and problem-solving skills.
• Willingness to travel to at least three data centers every two weeks.

Preferred Certifications:

• CompTIA Network+
• Cisco Certified Support Technician (CCST)
• Cisco Certified Network Associate (CCNA)

Pay

Competitive salary.

Benefits

• Training & development
• Fully paid travel and business expenses
• Opportunity for advancement