Network Tech / Desktop Support

Summary

The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit association that provides services to the workers' compensation industry. The Network Tech / Desktop Support role involves supporting network servers, switches, workstations, and printers, as well as managing backups and recovery, and providing end-user support.

Essential Duties and Responsibilities

- Support of all network servers, switches, workstations, and printers, including installation and upgrades. - Provide end-user support for applications such as desktops, laptops, Windows operating system, Microsoft 365, Adobe products, and various software. - Resolve technical issues and document problems and solutions. - Manage back-up and recovery of data and systems. - Maintain Windows and VMware ESX server farm. - Assist in maintaining department records and assist with project efforts. - Work with third-party vendors to implement upgrades and fixes. - Maintain asset inventory, network diagrams, and other related records. - Provide instruction and training to end-users. - Occasional planned and emergency off-hour support may be required.

Qualifications

- 3+ years of related work experience. - Experience in installing, updating, and maintaining OTC and custom software. - Working knowledge of Microsoft 365 and Office. - Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHCP, RAS/VPN, VMware. - Experience and practical knowledge of backup/restore solutions. - Experience with software diagnostics, configuration, and installation in Microsoft Windows and Office Suites. - Excellent written and verbal communication, analytical, and troubleshooting skills. - In-depth knowledge of end-user desktop issues, including desktop support, email, remote support tools, application support, web technologies, videoconferencing, and IT security. - Infrastructure knowledge including SANs, switches, and wireless networking. - Exceptional customer service and communication skills. - Time management and organizational skills. - Ability to write processes and understand technical documentation. - Ability to work with a wide variety of end users at all levels of the company. - Advantageous certifications or equivalent hands-on experience: Checkpoint and/or Cisco certification, Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure.

Education Requirements

- BA/BS in Information Technology field or Business Analysis. - BA/BS in any field combined with relevant experience in the field.

Physical Demands and Work Environment

- Work requires mobility with frequent bending and standing. - Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required. - Frequent use of arms for stretching and reaching and use of legs for walking and lifting. - 80% - 90% of work hours are spent sitting down. - Operates in an office and remote setting using standard office equipment such as computers, phones, photocopiers, etc.

Salary Range

$60,000 - $100,000