Desktop Support Tech

Job Summary

Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK.

Why Join Us?

• Thriving in a People-First Environment and Making Healthcare Better
• Empowerment of Career Growth Opportunities
• Tuition Assistance
• Resources Supporting Wellness, Education, and Financial Well-Being
• Paid Time Off
• Comprehensive Health Benefits
• Supportive, Inclusive Culture Valuing and Caring for Employees
• Advanced Technology Enhancing Patient Care
• Get to Know Your Team: Hillcrest HealthCare System (HHS)
• Hillcrest HealthCare System (HHS) Comprised of Three Hospitals in Tulsa and Five Regional Hospitals

Responsibilities

• Support incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensure compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches.
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Occasional travel to support all hospitals, clinics, urgent cares, etc. as needed.

Requirements

• Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
• Experience with Desktop operating systems, Windows Server and Active Directory
• Experience in installing and replacing computer peripherals
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Clear written and verbal communication skills

Preferred Experience

• MCP certification
• A+ certification
• SCCM deployment and Microsoft Office 365 experience
• Knowledge in scripting (e.g. Powershell)
• Other remote access technologies