Desktop Support Tech

Responsibilities

• Device Deployment
• Deploys new PCs in accordance with YNHHS policies and procedures
• Device Repair
• Methodically and efficiently troubleshoots reported problems
• Device Maintenance
• Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
• Customer Service
• Continually demonstrates professionalism and respect for the customer and team members

Qualifications

• Educational Background
• High school graduate with CompTia A+ technical certification preferred (must be obtained within 6 months of hire)
• Experience
• One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment
• Six months experience working at Yale New Haven Health System in a desktop support role
• Skills and Knowledge
• Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred
• Knowledgeable of Citrix based applications and client/server relationships preferred
• Proficient in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams
• Special Skills
• Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills
• Ability to multitask and prioritize tasks and responsibilities accordingly
• Working knowledge of network protocols, desktops hardware configurations and peripherals
• Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution

Physical Demands

• Availability to cover Nights, Weekends and Holidays as needed
• Travel to multiple YNHHS facilities is necessary

Additional Information

Comp Tia A+ technical certification preferred (must be obtained within 6 months of hire)

YNHHS Requisition ID 189183