Network Technician/ Support

About the role

Contract onsite role in Minot, ND 58701 requiring four (6) plus years of experience supporting and managing network infrastructure and related devices, or as otherwise agreed with the Company.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patch cable installation and recovery.
• Install power leads; install, remove, or swap equipment.
• Locate and identify network circuits; tag the demark location.
• Provide escort services for third-party vendors or subcontractors.
• Adhere to risk management processes: walkthroughs, work permits, change management, safety training, and incident reporting.
• Comply with Company audit, information protection, and security requirements for physical access management and operational excellence.
• Troubleshoot and patch power cables; identify switch port locations; ping key devices; perform DNS lookups.
• Troubleshoot, install, and remove equipment/components; check hardware failure lights, console error messages, power status, and labels.
• Report communications room environmental issues (e.g., lack of cooling, water leaks).
• Perform IMAC activities for end-user business LAN and voice devices.
• Monitor and respond to emergency conditions affecting operations where services can be safely provided.
• Adhere to Company Business Continuity and Disaster Recovery Plans.
• Provide smarthands support for telecommunications infrastructure including:
  • Fiber optic and copper cable installation, maintenance, troubleshooting, and repair (working with cabling contractor as required).
  • WiFi and BLE systems.
  • Microwave systems installation, maintenance, troubleshooting, and repair.
  • Radio systems (HF, VHF, UHF, 2-way, radar, etc.) installation, maintenance, troubleshooting, and repair.
  • VSAT installation, maintenance, troubleshooting, and repair.
  • Cellular-based systems such as public and private 4G LTE, 5G, NB-IoT, LTE-M.
  • LPWAN systems such as LoRaWAN.
  • Other IIoT/OT systems.
  • Deploy prewired solar panel/battery power systems at ground level; perform visual maintenance, troubleshooting, and repair.
  • IP Telephony (IPT) installations at end-user locations.
  • Specialty telecoms systems such as CCTV, PAGA, intercom, fire/intruder alarm systems installation, maintenance, troubleshooting, and repair (specifically for remote sites and offshore).
• Work cooperatively with Company Design and Engineering Teams, Global IT Service Desk, IT Operations Center, telcos, managed service providers, and Company business units to restore services.
• Support IT/telecoms requirements for business units, Major Capital Projects (MCPs), and Merger, Acquisition, and Divestiture (MAD) projects as guided by the network team.
• Participate in Root Cause Analysis post-incidents as requested.

Requirements

• Six or more years of experience supporting and managing network infrastructure and related devices, or as otherwise agreed with the Company.
• Experience racking, stacking, cabling, and decommissioning network hardware devices.
• Site services support for network device maintenance and support (console/remote).
• IT/telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and radio frequency (RF) equipment such as microwave radios, cellular nodes, and VSATs.