Network/System Support

About the role

Spectrum Marketing Companies is looking for an IT-savvy person with some experience to provide support for our network and system within our large, multi-facility, multi-platform, network environment. While we are looking for a full-time, in-house employee, we are open to exploring flexible hours for the right candidate with other responsibilities.

Responsibilities

• Monitoring performance, troubleshooting network problems and outages, scheduling upgrades and work on network optimization tasks
• Managing VLAN's, DHCP, DNS and other networking protocols
• Configuring and maintaining switches, firewalls and Wi-Fi environment
• Managing, supporting, maintaining, and troubleshooting our networks, IT hardware, software, and services
• Identifying, diagnosing, and resolving technical issues for our end users
• Providing efficient problem resolution remotely or onsite at locations
• Performing capacity planning, performance optimization, and preventative maintenance duties such as backup/recovery testing
• Providing exceptional customer service through communication, documentation
• Performing patch updates and vulnerability remediation of computer systems and network components
• Reviewing system logs and identifying issues that need resolution
• Keeping up to date on security bulletins from software and hardware vendors
• Maintaining and updating S.O.P documentation as processes change

Requirements

• Experience with a virtual server environment, preferably Hyper-V
• Experience managing Microsoft Remote Desktop
• Understanding of networking concepts VLAN's, subnet, DHCP etc.
• Knowledge of and experience with a Microsoft Windows Active Directory environment
• Knowledge of security concepts and VPNs
• Strong knowledge of networking concepts specific to Cisco networks
• Experience at Network/System Administration (we're leaning toward 2-5 years)
• Strong trouble-shooting and critical thinking skills
• Ability to learn and adapt to new technology and new procedures
• Effective communication skills

Qualifications

• Sitting for extended periods of time
• Significant screen time
• Fine motor skills for keyboarding, manipulation of wiring
• Ability to occasionally lift 30 pounds
• Ability to work in small spaces running lines and moving monitors

SonicWall Experience would be helpful. Mac OS X experience would be helpful. We would welcome applications from veterans of military service. Spectrum was recently recognized as number 42 in the list of Top 100 Private Companies in New Hampshire by Business NH Magazine.