Network Administrator I (Remote)

Responsibilities

• Remote support for the operation of computers, software, and peripherals.
• Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
• Desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
• Diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates.
• Supporting proprietary software and 3rd-party applications.
• Providing virtual assistance sessions using various remote desktop tools.
• Developing end-user documentation and instructions.
• Performing diagnostics, analysis, repairs, or the replacement of hardware for PCs, laptops, network equipment, and printers.
• Following set policies and procedures when assisting clients to ensure proper handling of requests.
• Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support.
• Maintaining a professional attitude and appearance, providing excellent customer service at all times, including maintaining a good work ethic and assisting others when needed.
• Supporting continuous improvement in the process and quality of the operations.
• Building effective working relationships with your internal customers and team members.

Requirements

• 3+ years’ experience installing, configuring, integrating, and administering desktops on the Windows platform.
• Knowledge of iOS is a plus.
• Experience managing Microsoft O365 tenants.
• Experience managing Google Workspace tenants.
• Developing and maintaining internal documentation and diagrams.
• Must have great customer service and experience interfacing with customers.
• Excellent oral and written communication skills.
• Work well under pressure and able to meet deadlines.
• Able to work remotely.
• A computer will be provided.
• Available outside of regular work hours to be in an on-call rotation.

Qualifications

Must be self-motivated and adaptable to learn and understand new technologies.

Must be able to prioritize and manage multiple tasks to meet Service Level Agreements.

Must have strong analytical, problem-solving, and decision-making abilities.

Must have the ability to work both independently and in a team environment.

Must be flexible to change and have the ability to work in a fast-paced environment.

Skills

Experience in broadcast media hardware/software.

Experience using/managing Zendesk Help Desk.

Experience with business-class firewalls, including NAT/PAT, routing, access rules, and VPNs.

Experience configuring managed switches and VLANs.

Experience configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches with the guidance of senior staff.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision.
• Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
• Paid Time Off: 17 PTO days and 10 company holidays.
• 401(k) Retirement Plan: Employer matching to support your future financial goals.
• Employee Assistance Program: Free support services for you and your household.