IT Network Administrator I

Job Summary

Serves as a first-level technician in regard to software, desktop computers, notebooks, and other network-related hardware. Maintains computing environment by identifying network requirements, installing upgrades, and monitoring network performance. Works closely with Level II and III Network Administrators.

Essential Duties/Responsibilities

• Install, configure, monitor, and maintain computers, printers, and operating and application software, as necessary.
• Provide A+ customer service to internal and external customers.
• Provide end-user support for any IT-related issues.
• Maintain and administer VoIP phone systems and call center applications.
• Maintain backups (physical and cloud) and disaster recovery.
• Create and maintain technical documentation.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, researching new technology and trends, and completing any assigned training.
• Provide on-call duty for after-hours and weekend support of servers and operations.
• Complete provided IT training as scheduled.

Provides The Following Support To Shimano American Corp. Companies

• Manage Active Directory to include: User account creation, modification, and deletion, Security groups, group policy, and audits.
• Provide support and insight to Shimano American Corp. IT staff.
• Manage IT, IT ticket tracking, and hardware.
• May travel to other Shimano American Corp. sites to provide on-site support.
• Responsible for all site maintenance and I.T.-related equipment.
• Reports to Network Manager.

Job Qualifications

• 2-3 years of experience.
• Understanding of complex information and requirements.
• Exceptional personal skills with the ability to explain complex systems in simple terms.
• Solid understanding of Active Directory Group Policy.
• Working knowledge of Security in Active Directory (SID, GUID, Permission, etc.).
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Visio, Project).
• Disaster recovery knowledge and the ability to perform data backups and restores.
• Maintain all I.T. Equipment in a distribution facility.
• Excellent organizational skills.
• Strong decision-making skills.
• Exhibits excellent communication skills, written and oral.
• Excellent customer service skills.
• Strong documentation skills.

Education

Bachelor’s degree in Computer Information Systems, Computer Science, or a related field.