IT Network Administrator I

About the role

The IT Network Administrator I supports the day-to-day operations, implementation, maintenance, and configuration of the core campus network infrastructure. This includes supporting wired and wireless networks, VPN, IPAM and other critical network services.

Responsibilities

• Oversee project tracking for network installation work, monitoring timelines, and ensuring milestones are achieved systematically.
• Provide technical information to campus partners regarding ComTech-provided connectivity solutions, DNS / DHCP services, and specialized network options to support campus business operations.
• Proactively review, update, and document internal operational procedures and templates to maximize team efficiency.
• Liaison directly with the software and development team to ensure operational tools are used effectively, recommending updates based on live workflow demands.
• Diagnose, troubleshoot, and resolve complex wired/wireless connectivity issues, hardware disruptions, and telephony/data performance degradations across campus.
• Actively monitor network monitoring systems, verify problem resolution, and escalate critical or broad-impact campus outages to senior engineers or management when outside standard operating boundaries.

Requirements

• Minimum Education and Experience: Bachelor’s degree with zero – two years of relevant experience; or an equivalent combination of education, training and relevant experience.
• Experience: Solid working knowledge of core networking principles including the OSI model, TCP/IP, subnets, routing protocols, VLANs, and wireless layers.
• Software Experience: Experience utilizing enterprise ticketing workflows (ideally ServiceNow) and network performance monitoring software.
• Communication Skills: Good communication skills, both written and verbal.
• Team Environment: Ability to work within a team environment.
• Independent Work: Ability to work independently on tasks, develop own work schedule and monitor progress against defined parameters.

Qualifications

• Valid driver’s license is required and must be maintained as a condition of employment.
• Valid NC Driver's License required.
• Commercial Driver's License required.

Skills

• Experience with Cisco DNA or other equipment automation and configuration solutions.
• Experience with network equipment vulnerability and risk assessment.
• CCNA or 3-4 years equivalent experience with university network infrastructures.
• 2-3 years project management experience.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance