Network Administrator I

Responsibilities

• Monitor network performance, availability, and security alerts across on-premises and cloud environments.
• Assist in configuring, maintaining, and documenting Fortinet wired and wireless network equipment (switches, access points, firewalls).
• Perform basic administration tasks in AWS, including reviewing network configurations (VPCs, subnets, security groups) under supervision.
• Support FortiEMS (Endpoint Management System) by onboarding devices, applying policies, and verifying compliance.
• Aid in the setup and support of IPSec VPN connections, including user access and basic troubleshooting.
• Respond to service requests and incidents related to network connectivity, wireless access, and VPN access.
• Perform routine network maintenance tasks, including firmware updates, patching, backups, and inventory tracking.
• Follow established change management, security, and documentation procedures.
• Escalate complex issues to Level II or Level III administrators as appropriate.
• Maintain accurate network diagrams, asset records, and configuration documentation to ensure optimal network performance.

Requirements

• Education/Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field OR equivalent combination of technical training and hands-on experience.
• Relevant certifications (e.g., CompTIA Network+) are preferred and may substitute for formal education.
• Experience may include academic coursework, vocational/technical training, internships, and entry-level IT roles.
• Demonstrate a foundational understanding of networking concepts (TCP/IP, DNS, DHCP), basic troubleshooting skills, and familiarity with network hardware and tools.
• Basic experience supporting enterprise networks (wired and wireless).
• Familiarity with TCP/IP networking concepts, including DNS, DHCP, VLANs, and routing fundamentals.
• Introductory experience or academic exposure to firewall concepts and network security principles.
• Exposure to Fortinet network equipment (FortiGate, FortiSwitch, FortiAP) or similar vendor platforms.
• Basic experience or coursework related to AWS or cloud networking concepts (VPCs, subnets, security groups).
• Experience following documented procedures and escalating issues appropriately.
• Hands-on experience troubleshooting connectivity issues under the supervision of a senior professional.
• Experience in maintaining technical documentation or ticketing systems.

Qualifications

• Strong analytical and problem-solving skills.
• Able to resolve technical issues directly (hands-on) and indirectly (through teamwork and influence) through service partners and product vendors.
• Strong curiosity and love for learning.
• Desire to maintain technical proficiency, industry best practices, and certification through personal self-study and TFCCS-funded training/conferences.
• Strong verbal communication skills.
• Track record of success operating collaboratively in teams and managing vendor relationships.
• Comfortable providing performance feedback to vendors (meeting SLAs), coaching, and conflict resolution.
• Strong written communication skills.
• History of authoring effective documentation as well as updating/maintaining it consistently.

Benefits

After-hours availability for maintenance and emergency work is mandatory. Boston Office onsite work. Help out the OCIO Service Desk in emergency/overflow situations. Engagement with Christian Science Membership in The Mother Church is preferred.

Pay

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting. The offered salary will be determined by factors such as the applicant’s relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.