Netsuite/Salesforce Senior Application Administrator

About the role

IonQ, Inc. is a leading quantum platform and merchant supplier, offering integrated quantum solutions in computing, networking, sensing, and security. Our newest generation of quantum computers, the IonQ Tempo, supports customers like Amazon Web Services, AstraZeneca, and others in achieving significant performance improvements across various industries.

Location

This role can be worked onsite or in a hybrid arrangement from our College Park, MD or Bothell, WA offices. Remote work is also considered for the right candidate.

Job ID

1707

The Role

We are seeking a strategic and hands-on Business Systems Manager to lead the administration and optimization of our core enterprise applications. This role is responsible for the security, health, and roadmap of our Salesforce (CRM) and NetSuite (ERP) environments.

Responsibilities

• System Strategy & Roadmap
• Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals.
• Manage the evaluation, selection, and implementation of third-party "add-on" applications (e.g., CPQ, Celigo, Avalara).
• Hands-on Administration
• Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms.
• Develop and maintain a help desk ticketing infrastructure to assist users with technical requests.
• Possess strong project management skills, leading complex system migrations or implementations using Agile or Waterfall methodologies.
• Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications.
• Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite.
• Integration & Data Flow
• Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges.
• Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates.

Requirements

• Experience: 5+ years of experience managing enterprise systems, with at least 3 years specifically overseeing both Salesforce and NetSuite.
• Technical Breadth: Strong understanding of the Lead-to-Cash process and how data flows from an Opportunity to an Invoice.
• Certifications: Highly preferred (e.g., Salesforce Certified Administrator/Platform App Builder or NetSuite Administrator/ERP Consultant).
• Project Management: Experience leading complex system migrations or implementations using Agile or Waterfall methodologies.
• Analytical Skills: Advanced proficiency in data mapping and reporting across multiple platforms.
• Compliance: Experience managing Salesforce within FedRAMP-authorized environments.

Preferred Qualifications

• You can explain complex API limitations to a Finance Director and business requirements to a Developer.
• You don't just fix problems for today; you build systems that can handle 10x the current volume.
• Detail-Oriented: You understand that a small change in a Salesforce picklist can have a massive ripple effect on NetSuite's General Ledger.

Pay

The approximate base salary range for this position is $111,692 - $145,649. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO and paid holidays
• Parental/adoption leave
• Legal insurance
• A home technology stipend

Equal Opportunity Employer

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

Export Control Information

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.