NDNH Community Engagement Specialist

About the role

The New Home Community Engagement Specialist (CES) ensures a safe and welcoming environment for The New Home residents through various duties including house and room checks, responding to emergencies, and supporting residents in a trauma-informed manner.

Responsibilities

• Absorb and comply with The Salvation Army Social Service Standards & the NASW Code of Ethics.
• Perform related duties as assigned.
• Observe resident and visitor conduct to ensure physical and emotional safety.
• Document behavior, conduct, emergency situations, and visitations from outside individuals in the house report at the end of each shift.
• Respond to all emergencies in accordance with established procedures.
• Conduct house checks hourly or more if needed.
• Answer the phone in a timely and courteous manner and take clearly written messages.
• Maintain resident and staff confidentiality.
• Enhance the safety and welfare of residents and staff by conducting room checks, inspecting bags if necessary, and asking for I.D. from outside visitors.
• Lead or participate in mediation meetings with residents.
• Complete new day reporting and gather statistical information as required and enter into Service Point.
• Maintain appropriate documentation which includes (911) incident reports, fire drill logs, shift updates, etc. in a secure area.
• Effectively communicate with house management of significant events or incidents during previous shift along with informing of any special arrangements that have been posted.
• Assist with house cleaning and organizing and breakfast/dinner preparation.
• Participate in community meals.
• Maintain and uphold the principles and commitments of The Sanctuary Model.
• Attend all relevant and necessary trainings associated with Sanctuary.
• Complete S.E.L.F. group and exercise safety plan.
• Support with NDSTP 24/7 hotline system.
• Attend biweekly team meetings.
• Attend/lead Community Meetings when possible to reinforce Sanctuary Model with residents.
• Create and maintain a safe environment for residents, staff, and self.
• Ensure that the front door is always closely monitored, and visitors are checked for proper credentials.
• Maintain healthy boundaries, uphold the code of conduct of The Salvation Army at all times.

Requirements

• High School Diploma or GED.
• Prior residential, social service, or customer service work experience.
• Computer skills in Microsoft Word and Excel Programs and proficiency in utilizing the internet.
• Proof of completing training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.
• An understanding of, appreciation, and support for the Mission of The Salvation Army.

Benefits

The employer-funded Pension Plan begins after 1 year of employment, comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles, eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life, and eligibility for the Federal Government’s Public Student Loan Forgiveness Program. Additionally, there is Generous paid time off every year that includes holidays, up to 3 personal days, vacation time, and sick time.