Community Engagement Specialist

About the role

Pillars Community Health is expanding its Mobile Crisis Response team and is hiring several new Community Engagement Specialists. This position supports the crisis response by utilizing de-escalation techniques, supporting the development of crisis safety plans, and coordinating immediate and post-crisis follow-up care.

Responsibilities

• Works with the Mobile Crisis Response team to respond to individuals in the community who are experiencing a mental health crisis.
• Provides on-site assessment within 60 minutes.
• Trades and dispatches telephone calls that come through the crisis line to the appropriate staff or department as needed.
• Utilizes de-escalation techniques, in coordination with the MCR Clinician, with clients experiencing a mental health crisis.
• Supports positive recovery behaviors with clients in Behavioral Health Crisis programs with a focus on identifying client strengths and needs, and linking individuals to additional resources and support systems to mitigate future crisis episodes.
• Maintains confidentiality of privileged information and adheres to client privacy laws.
• Demonstrates sensitivity and understanding of all communities and cultures.
• Completes required crisis, de-escalation, and position trainings and certifications.
• Completes required documentation within established timeframes, through use of an Electronic Client Record.
• Participates in specific program meetings, including required staff, line of service, and organizational meetings, and required trainings, and consultations.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent (GED).
• One (1) year of experience working in behavioral health, social services, human services or another related field.
• Crisis intervention experience preferred.
• Languages: English and Spanish.

Skills

• Required for at least 2 positions: CRSS certification.

Benefits

• $20.00 - $24.00 per hour*.
• Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day.
• Professional development membership to Relias Essential Learning.