Navigator, Participant Wellness & Safety

About the role

At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. Why This Role Matters At Avivo, we believe housing and health are human rights — and that meaningful connection can be life-saving. As a Navigator in the Participant Wellness & Safety Program, you will work directly with individuals experiencing homelessness, substance use disorders, and complex health challenges.

Responsibilities

• Build trusting, consistent relationships with participants using trauma-informed, person-centered approaches
• Connect individuals to healthcare, MAT/MOUD, harm reduction resources (including Naloxone), and treatment services
• Support participants in developing and working toward self-directed recovery and wellness goals
• Cookout referrals and “warm handoffs” with internal teams and community partners
• Conduct outreach and engagement with individuals experiencing homelessness, including those not connected to services
• Host or support HIV and Hepatitis C testing events and connect participants to follow-up care
• Maintain accurate and timely documentation in electronic health record systems and required reporting tools
• Develop crisis plans and provide de-escalation and crisis intervention as needed
• Collaborate across teams and partners to improve access to services and reduce barriers
• Contribute to a culture of dignity, safety, and equity in all participant interactions

Qualifications

• A high school diploma or GED
• At least 2 years of experience working with individuals experiencing homelessness or similar populations
• Experience supporting individuals with substance use disorders, mental health needs, or complex barriers
• Experience using electronic health records and tracking participant data
• Strong relationship-building skills with the ability to engage participants in a non-judgmental, person-centered way
• Understanding of trauma-informed care, harm reduction, and recovery-oriented approaches (or willingness to learn)
• Knowledge of community resources, housing systems, and behavioral health supports
• Ability to manage documentation, communication, and multiple priorities in a fast-paced environment
• Strong communication and collaboration skills
• Lived experience is valued and may be considered as part of experience requirements
• Valid driver's license, insurance, clean driving record, and reliable transportation

What We Offer

• 32-hour full-time work week
• Medical Health plan
• Dental plan
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

How To Apply

Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis.