Health Navigator

About the role

The Health Navigator supports families through outreach, education, enrollment assistance, and care coordination related to children’s health coverage and access to care. This position works collaboratively with families, community partners, healthcare providers, and the Department of Public Social Services (DPSS) to connect children and families to medical, behavioral health, and supportive services through a bidirectional referral process. The Health Navigator also supports home visiting programs by helping families overcome barriers to care and maintain continuous health coverage.

Responsibilities

• Conduct outreach and engagement to identify and assist families needing children’s health coverage and healthcare services.
• Educate families on available health coverage programs, including Medi-Cal, Covered California, and other public benefits.
• Aid families with applications, enrollment, renewals, and eligibility-related coverage issues.
• Develop and maintain collaborative relationships with DPSS, healthcare providers, managed care plans, community organizations, and home visiting staff.
• Carefully coordinate bidirectional referrals among DPSS, healthcare providers, and home visiting programs to ensure timely services and follow-up support.
• Support families in accessing preventive care, medical homes, dental services, behavioral health services, developmental screenings, and specialty care.
• Provide care coordination and navigation to reduce barriers such as transportation, language access, appointment scheduling, and understanding the healthcare system.
• Maintain accurate documentation of outreach, referrals, enrollment assistance, follow-up efforts, and client outcomes in required databases and reporting systems.
• Monitor referral outcomes and follow up with families and partner agencies to ensure successful service connections.
• Participate in community events, health fairs, collaborative meetings, and outreach campaigns to increase awareness of children’s healthcare resources.
• Ensure compliance with confidentiality standards, HIPAA regulations, agency policies, and program requirements.
• Prepare reports and assist with data collection for program performance measures and grant deliverables.
• Support continuous quality improvement efforts and participate in training related to healthcare access, enrollment systems, trauma-informed care, and family engagement.

Requirements

BA/BS in Social Work, Human Services, or a related field required; or an AA degree with 2 years of experience in nonprofit community-based organizations or social welfare programs. Public health coverage experience is highly desirable. Professional experience with county or community-based social services programs is highly desirable. Experience working with culturally diverse families and linking them to health and community resources is highly desirable.

Skills and Abilities

• Proficient verbal and written communication in English and Spanish.
• Able to work effectively both independently and collaboratively; self-starter.
• Knowledge of home visiting models and family-centered practices.
• Understanding of healthcare systems, social determinants of health, and trauma-informed approaches.
• Experience with referral coordination and care navigation.
• Strong problem-solving, advocacy, organizational, time management, and multitasking skills.
• Strong computer skills, including Outlook, Word, PowerPoint, Excel, internet-based applications, and Microsoft operating systems.
• Punctual, highly responsible, empathetic, and able to develop and maintain effective working relationships.
• Knowledge of Los Angeles County Department of Public Social Services and/or Department of Public Health programs, including Medi-Cal, Covered California, and county programs.

Qualifications

BA/BS in Social Work, Human Services, or a related field required; or an AA degree with 2 years of experience in nonprofit community-based organizations or social welfare programs. Public health coverage experience is highly desirable. Professional experience with county or community-based social services programs is highly desirable. Experience working with culturally diverse families and linking them to health and community resources is highly desirable.

Skills

• Proficient verbal and written communication in English and Spanish.
• Able to work effectively both independently and collaboratively; self-starter.
• Knowledge of home visiting models and family-centered practices.
• Understanding of healthcare systems, social determinants of health, and trauma-informed approaches.
• Experience with referral coordination and care navigation.
• Strong problem-solving, advocacy, organizational, time management, and multitasking skills.
• Strong computer skills, including Outlook, Word, PowerPoint, Excel, internet-based applications, and Microsoft operating systems.
• Punctual, highly responsible, empathetic, and able to develop and maintain effective working relationships.
• Knowledge of Los Angeles County Department of Public Social Services and/or Department of Public Health programs, including Medi-Cal, Covered California, and county programs.

Benefits

N/A

Pay

$26.00 - $29.00 per hour

Schedule

Full-time, Non-Exempt