Natl Employee Benefits Admin Team Lead

About the Role

Responsible for management and development of the Benefits Administration service team. Manage the benefits administration system for multiple complex clients.

Responsibilities

• Accountable for full-cycle recruitment, management, and development of 4+ Benefits Administration team members, including training, mentoring, and performance management.
• Provide oversight and implementation of the team’s operational strategic objectives.
• Manage a book of highly complex key clients with significant unique needs, providing best-in-class service to retain clients and drive growth.
• Identify appropriate benefits administration systems specific to each client’s needs and build and manage these systems.
• Serve as primary contact for the benefits administration system and applicable workflows, including accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes.
• Develop and implement a regularly scheduled training plan for the service team.
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales teams.
• Lead client meetings regarding benefits administration systems and processes.
• Assist with carrier and vendor-related issues, acting as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Educate, advise, and communicate strategy/value on the benefits administration system and processes.
• Assist in developing employee communications, including enrollment procedures, benefit changes, and system clarifications.
• Provide resolution support and oversight for employee issues.
• Participate in the peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with the team to support all clients as needed.
• Set up and maintain data integration files when automation is not available, entering data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

Requirements

• 7+ years of experience in the employee benefits industry.
• College degree preferred.
• Expert understanding of employee benefits administration software (Employee Navigator or comparable preferred).
• Prior management experience preferred.
• Strong communication and negotiation skills.
• Detail-oriented with the ability to prioritize.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast-paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions.

Benefits

• Competitive health, welfare, and financial benefits, including medical, wellness, dental, and vision.
• 401(k) retirement plan with employer contributions.
• Flexible spending and health savings accounts.
• Short- and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs.
• Generous paid time off policy, paid family leave, and paid holiday time.
• Employee reward and recognition programs, including Summit Awards for excellence.
• Award-winning wellness program and financial assistance in times of need.
• College scholarships for associates' children.
• Deep community engagement and environmental sustainability initiatives.
• Diversity and inclusion programs, including curated education and training resources.

Pay

Salary Range: $75,000–$85,000. This is a bonus-eligible position with a target incentive of 5%.