National Logistics IT Specialist

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

We are looking for a candidate to serve as the technical and strategic interface between IT and regional operations and clients, building relationships related to client deployment, user training, system configuration, process improvement, and service and support of WMS and related applications.

Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Responsibilities

• Coordinate WMS implementations, including initial warehouse/depot and client setup and system configuration.
• Manage work orders and tickets for new client requirements, functionality, incidents, and support issues.
• Conduct and support unit, UAT, regression, and new functionality testing to ensure system readiness and alignment with requirements.
• Provide training and development for Local Super Users (LSUs) and key operational users, enabling effective downstream training.
• Identify, recommend, and implement system and process improvements that enhance operational efficiency and performance.
• Deliver post-implementation hypercare and second-level support, while maintaining operational process and training documentation.

Requirements

• Bachelor's degree in Information Technology, Supply Chain Management, Logistics, Business, Engineering, or a related field; or equivalent combination of education and relevant professional experience.
• 3+ years of experience supporting, implementing, configuring, or administering a Warehouse Management System (WMS) within a distribution, logistics, or warehouse environment.
• Experience with Manhattan Warehouse Management for Open Systems (WMOS), SwiftLOG, and/or CIELFW/FD strongly preferred.
• 2+ years of functional WMS experience, including working knowledge of WMS data models, data elements, tables, system configuration, and transactional data flow across warehouse operations.
• Demonstrated experience supporting at