IT Logistics Specialist

Key Responsibilities

• Utilize inventory and ticketing systems to perform device repairs, installations, and configurations with accuracy and efficiency
• Set up laptops, desktops, tablets, phones, and printers, ensuring proper cable management and organization
• Install applications and complete domain joins on Windows, Apple, and Android devices
• Perform diagnostics, testing, and burn-in procedures on IT and POS hardware
• Troubleshoot and repair a wide range of hardware, including printers, desktops, laptops, network equipment, mobile devices, and more
• Create and update configuration files and technical documentation
• Submit warranty claims for applicable hardware
• Clean, prepare, and restore equipment following repair or testing
• Process inbound shipments, verifying serial numbers and identifying origin
• Configure and package IT/POS equipment for deployment
• Fulfill work orders by preparing shipments using UPS and FedEx systems
• Update ticket statuses in real time and provide shipment tracking and ETA details
• Manage reverse logistics, ensuring timely return, refurbishment, or disposal of non-functioning equipment
• Perform other duties as assigned

Physical Requirements

• Frequent use of hand tools (50–75%)
• Occasional operation of pallet stackers
• Ability to stand or walk for extended periods (up to 75%)
• Ability to lift/carry up to 40 lbs. unassisted (up to 75%)
• Ability to assist with team lifts for heavier items (less than 25%)
• Occasional bending, reaching, crawling, and climbing
• Minimal sitting (less than 25%)
• Occasional use of standard cleaning agents

Minimum Qualifications

• A high school diploma or equivalent required; additional technical education preferred
• A+ Certification required
• An associate degree or technical training preferred
• A minimum of 6 months of hands-on hardware repair experience
• A strong understanding of electronics and hardware diagnostics
• The ability to follow detailed technical manuals and repair documentation
• A self-motivated individual with the ability to work independently
• A strong attention to detail and follow-up skills
• Effective written and verbal communication skills
• The ability to stay focused and organized in a fast-paced, high-volume environment
• A strong time management skills with the ability to prioritize multiple tasks
• The ability to operate a pallet stacker within 3 months of hire
• A valid driver’s license, auto insurance, and clean driving record required
• The ability to quickly learn company operations and business needs