National Benefits Administrator

Description and Requirements

Provide best-in-class service to manage and retain clients and drive growth.

Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients.

• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes.
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team.
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Participate in client meetings regarding benefits administration system and processes.
• With guidance, communicate strategy/value on the benefits administration system and processes.
• Aid in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.
• Provide resolution support and oversight for employee issues.
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with team members to support all clients as needed.
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

Qualifications

• 2-3 years of customer service experience related to employee benefits.
• High School Graduate required. College degree preferred.
• Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
• Comfortable with internet-based programs and Microsoft Office products.
• Strong communication skills.
• Detail oriented and able to prioritize.
• Able to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast-paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions.

Benefits

• Nationwide presence with over 10,500 associates.
• Comprehensive health, welfare, and financial benefits including medical, wellness, dental, vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs.
• Generous paid time off policy, paid family leave benefit, and paid holiday time.

About USI

USI is one of the largest insurance brokerage and consulting firms in the world, recognized as one of the Top Insurance Employers for eight consecutive years. USI ONE Advantage provides robust risk management and benefit solutions with a focus on financial impact. USI offers a variety of employee programs, including wellness initiatives, scholarships, and financial assistance. The company is committed to diversity and inclusion, and has received certifications as a Great Place to Work.

Why USI?

• Comprehensive benefits package tailored to diverse needs.
• Dynamic personal and professional development culture.
• Recognition and rewards for excellence through the Summit Awards program.
• Uniquely designed to support clients, prospects, and local communities.
• Committed to environmental sustainability and community engagement.
• Nationally recognized as a top insurance employer.