National Accounts Inside Sales

Founded in 1959 and headquartered in Chino, California, Harrington has grown to be a leading distributor of fluid process products and solutions for industrial applications. With over 70 locations across the United States, we proudly serve a wide range of industries, including water and wastewater management, chemicals, manufacturing, semiconductors, life sciences, and food and beverage processing.

About the role

We're looking for a National Accounts Inside Sales Representative - Construction to join our growing National Accounts team, supporting key customer portfolios and helping expand strategic relationships across the country in construction. In this role, you'll be responsible for managing and growing a portfolio of national customers while ensuring an exceptional service experience at every touchpoint.

Responsibilities

• Serve as the primary point of contact for customers within your assigned national account portfolio.
• Build relationships by understanding customer needs, offering product recommendations, and ensuring timely and accurate order processing.
• Provide technical support and product information using company tools and resources.
• Prepare and respond to customer requests for quotes, pricing, and availability — gathering data from suppliers, order entry systems, and internal teams.
• Review large or complex quotes with the Outside Sales team and Director of Marketing when thresholds are exceeded.
• Cook with warehouse and logistics personnel to ensure on-time, cost-effective delivery of customer orders.
• Manage returns, credits, and supplier claims in accordance with company policy.
• Conduct outbound sales calls using National Account “no sale” reports to generate additional business.
• Maintain accurate customer and pricing records in CRM and ERP systems.
• Partner with Credit/Collections teams to resolve customer account issues and ensure smooth billing and payment processes.

Requirements

• Proven experience in inside sales or account management, preferably within industrial distribution, pool systems, or fluid handling industries.
• Strong communication and relationship-building skills.
• Detail-oriented with solid organizational and follow-up abilities.
• Able to work effectively in a fast-paced, collaborative environment.
• Proficiency in ERP systems and Microsoft Office (Excel, Outlook, Word); experience with CRM tools preferred.
• A customer-first mindset — focused on responsiveness, accuracy, and partnership.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.
• Knowledge of ERP systems and Microsoft Office.

Benefits

Harrington provides an outstanding benefits package, designed to support our employees' health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

• Insurance Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults.
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage.
• Long Term Disability: Company paid LTD program.
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Retirement 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th%.
• Work/Life Balance Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.